About P2H

P2H is a global IT services and consulting company specializing in design, custom web, and mobile development across various industries. We deliver innovative, high-quality solutions while fostering a culture of excellence and continuous improvement.

Account Management Lead role

The Account Management Lead will play a pivotal role in shaping the account management function at P2H. This position requires a proactive leader who will lead by example by managing several accounts independently while mentoring a team of Account Managers and Client Partners. The AM Lead will set performance standards, track progress, and foster professional growth within the team.

We seek a seasoned professional to audit existing accounts and project groups, providing expert insights and defining the optimal strategy for building the account management function from the ground up.

Key Responsibilities

Accounts management:

• Manage several accounts to set the standard for excellence within the team.
• Growth on Base per Account: Drive year-over-year or quarter-over-quarter growth for each account.
• Account Renewals and Continuity: Create and manage renewal plans to ensure long-term partnerships.
• Account Penetration: Contract with new organizations, units, or departments within the existing accounts.
  Team Leadership:
• Lead, and mentor a team of Account Managers and Client Partners, helping them achieve their growth and performance objectives.
• Develop a hiring plan, and hire and mentor new team members if needed.
• Serve as the main point of escalation for complex client issues and challenges
  Performance Management:
• Develop and monitor OKRs for the account management team.
• Conduct performance reviews and provide actionable feedback for each Account Manager and Client Partner.
• Regularly analyze team performance and make adjustments to improve outcomes.
  Strategic Development:
• Lead the development and implementation of strategies to grow existing accounts, focusing on revenue, client satisfaction, and long-term partnerships
  Operational Excellence:
• Manage account renewals, churn rate control, and account penetration strategies across the team.
• Ensure proper documentation of each account’s growth and development through ADPs and regular reporting.
  Client Engagement:
• Lead QBRs or HyBRs for key accounts and ensure high-quality client engagement.
• Ensure the team delivers value-driven presentations, showcasing company capabilities and new initiatives.

Team

We currently have three Account Managers working across all divisions. The new Lead AM will be responsible for assessing the skills and fit of the existing team and developing a hiring plan to expand it. Additionally, the Lead AM will oversee the recruitment and mentoring of new Account Managers and Client Partners.

Experience

• Minimum 5 years of proven experience in account management or client relationship roles.
• 2+ years in a leadership capacity.
• 2+ years experience in the IT services industry.
• Proven ability to manage complex accounts with multiple stakeholders.
• Experience setting OKRs for the team and tracking the performance.
• Experience in setting and achieving revenue growth targets.
• Experience working in a multicultural environment.
• A leader who demonstrates high levels of decision-making and influence.
• Excellent presentation skills.
• Excellent communication skills, written and oral.

Qualifications

• Minimum: B2 or higher level of English language.
• Bachelor’s or Master’s degree.

Competencies

• Goal-Oriented Execution
  Ability to set clear goals and consistently achieve them through structured planning and execution.
• Leadership and Mentorship
  Experience in leading and mentoring a team of Account Managers and Client Partners to achieve growth targets and performance standards.
• Communication and Presentation Skills
  Excellent communication and presentation skills, both written and oral, with the ability to engage stakeholders and present value-driven propositions.
• Adaptability and Comfort in Different Work Scenarios
  Flexibility in handling multicultural work environments, and adjusting to different working conditions.
• Problem Analysis and Resolution
  Capability to analyze issues when things go wrong, understand the root cause, and propose effective solutions.
• Strategic Thinking
  Ability to define and implement strategies for growing existing accounts, focusing on revenue increase, client satisfaction, and long-term partnerships.
• Revenue and Business Growth Management
  Ability to manage and grow account revenue, identifying upselling and cross-selling opportunities while minimizing churn rates.
• Client Relationship Management
  Proficiency in managing multiple client accounts, with a focus on long-term relationship building, client satisfaction, and growth.

Personal Attributes

• Leads by example.
• Flexible and open-minded.
• Collaborative.
• Works well both in a team and independently.

Benefits

• To build a new Account Management function within the company. It’s an opportunity for someone ready to take on responsibility and hold a high level of authority.
• Work closely with the Board of Directors.
• You’ll have a floor for your ideas and a vision with an opportunity to implement them.
• Work in a medium-sized company of 500+ professionals where everyone’s voice is heard so you can build and manage a team of talented people.

Working Conditions

• Remote work and flexible working hours.
• Bonus based on the targets’ achievement.

Opportunities for Growth

The position of Chief Account Manager.

Recruitment process

• Online Engagement and Alignment Interview: 30 minutes with a recruiter.
• Competency-Based Interview: 1 hour with a recruiter.
• Interview with Independent Board Director and COO – 1,5 hours.
• Interview with Founders – 1 hour.

Application Process

Interested candidates are invited to send their resumes and cover letters to anastasiia.shvarova@p2h.com.

For more information about the position and our company, please visit our careers page https://careers.p2h.com/vacancies/.

Join us at P2H and be a part of our journey to drive innovation and growth in the IT industry.